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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

Water Bills are mailed on the 1st of each month. Bills are due on upon receipt and become delinquent if not paid, in full, on or before the 16th of each month. On the 17th of the month, a 10% penalty is added to the account and a second notice is mailed on the 24th. The second notice will state the amount due and give a final date to pay in order to avoid an additional $70.00 fee and disconnection of service. Service will not be restored until the bill is paid in full, including all fees.

 

Penalties will apply regardless of failure to receive a bill or second notice.

All payments made after 4:00 p.m. will be credited to the account the next business day.